Privacy Policy

1. Introduction

Fibre Cabling Solutions ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website or submitting information through our contact links, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit a quote request or contact enquiry
• Call or message us via phone or WhatsApp
• Email us directly

The types of personal information we may collect include:

• Full name - to identify you and address correspondence
• Email address - to respond to your enquiry
• Phone number (optional) - to contact you regarding your project
• Company name (optional) - to understand your business context
• Project details / message - to understand your requirements and provide an accurate quote
• Service type requested - to route your enquiry to the right team

We do not collect sensitive personal information such as ID numbers, financial details, or biometric data through this website.

3. Purpose of Collection

We collect and use your personal information solely for the following purposes:

• Responding to your enquiry or quote request
• Providing the services you have requested
• Communicating with you about your project
• Improving our services and website experience
• Complying with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage & Security

Your personal information is stored securely. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:

• Encrypted data transmission (HTTPS/TLS)
• Row-level security on internal data structures
• Access restricted to authorised personnel only
• Regular security reviews

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact details and message submissions are retained for a period of 24 months after the last interaction, after which they are securely deleted unless an ongoing business relationship exists.

6. Third-Party Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• Service delivery - We may share relevant project details with subcontractors or partners directly involved in delivering the service you requested. They are bound by confidentiality obligations.
• Legal compliance - We may disclose information if required to do so by law or in response to a valid legal request.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access - Request a copy of the personal information we hold about you
• Correction - Request that we correct any inaccurate or incomplete information
• Deletion - Request that we delete your personal information (subject to legal retention requirements)
• Objection - Object to the processing of your personal information for specific purposes
• Withdrawal of consent - Withdraw your consent to processing at any time

To exercise any of these rights, please contact our Information Officer using the details below.

8. Cookies

This website uses only essential cookies required for the site to function properly (such as session management or cookie consent preference). We do not use tracking cookies, advertising cookies, or third-party analytics cookies that collect personal information.

9. Information Officer

For any questions, concerns, or requests regarding your personal information or this privacy policy, please contact our designated Information Officer:

10. Complaints

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.